Guarantee

  • Addressing Discrepancies in Plant Orders (Missing or Incorrect Plants):

    To help us locate your missing plants, please provide the Bonnie Plants order number. To fix the incorrect plant issue, we'll need the order number and a photo of what you received.

    You may send this information to our Customer Support by clicking the 'Help' button on the lower right of your screen or send us an email at orders@bonnieplants.com 

  • Guarantee

    At Bonnie Plants, we are unwavering in our commitment to supporting our customers. We stand behind our transplants with a 10-day guarantee after receiving the plants, giving them time to adjust to their new environment. You may see the reference on our website here: https://bonnieplants.com/pages/faqs 

    While plants may sometimes struggle due to environmental factors beyond our control, we are always here to provide advice, solutions, and even plant replacements, if necessary. We can also verify the validity of claims in real-time by requesting photos of the plants. We do this so our customers don't have to return them first before we can rectify their orders.

  • How can I get replacements for online orders from third-party retailers?

    As long as they are within our 10-day guarantee, we can process replacements on dead or damaged plants for online orders made through third-party retailers (Walmart, Lowes, Home Depot, Tractor Supply, etc.).

    For us to verify the damage and locate the purchase, kindly provide the following information:

    • Photo(s) of the damage
    • Order number (PO number, if possible)
    • Shipping address
    • Variety & quantity of plants that need to be replaced

    You may send this information to our Customer Support by clicking the 'Help' button on the lower right of your screen or send us an email at orders@bonnieplants.com.

  • How can I receive replacements for my order? (Bonnie Plants Website)

    We can process replacements on dead or damaged plants as long as they are within our 10-day guarantee. For us to verify the damage and locate the purchase, kindly provide the following information:

    • Photo(s) of the damage
    • Order number
    • Variety & quantity of plants that need to be replaced

    You may send this information to our Customer Support by clicking the 'Help' button on the lower right of your screen or send us an email at orders@bonnieplants.com.