We can process replacements on dead or damaged plants as long as they are within our 10-day guarantee. For us to verify the damage and locate the purchase, kindly provide the following information:
- Photo(s) of the damage
- Order number
- Variety & quantity of plants that need to be replaced
You may send this information to our Customer Support by clicking the 'Help' button on the lower right of your screen or send us an email at orders@bonnieplants.com.