Shipping

We understand you want to know the status of your order and why it shows as canceled on our 3rd-party courier. We apologize for any confusion caused. This usually happens when an order was changed to a different tracking number. To get your new tracking number, contact customer support by clicking the 'Help' button on the lower right of your screen or send us an email at orders@bonnieplants.com

Make sure to include your order number and your reason for contact so we can better assist you.

By our policy, a copy of the damage report issued by the courier or sender (FedEx or UPS) is required to initiate a replacement of plants damaged during transit.

We are unable to send plants if you enter a PO Box. We deliver plants directly to physical addresses.

We ship our plants through our third-party couriers—FedEx and UPS. Rest assured that once your order has been shipped, we will notify you with the tracking information.

We ship Monday - Friday but please allow us up to 7 business days to ship an order as we delay some of them depending on the volume of orders received by our facilities and on the availability of plants that we consider ready for shipping.

Orders below $35 will incur a $9.99 shipping fee. Free shipping is available for orders exceeding $35 (before taxes).

As part of our unwavering commitment to providing our customers with the freshest high-quality transplants, we fulfill and ship orders as we receive them due to high demand, as product availability can fluctuate. Orders are shipped via FedEx or UPS with 2-4 business day delivery.

Bonnie Plants will always utilize the necessary means to protect your plants during shipment, ensuring they arrive in the best possible condition. However, we cannot guarantee a safe delivery method in below-freezing temperatures. While we do not hold orders, we encourage consumers to consider their current weather conditions and postpone purchases until milder weather. Your satisfaction and the quality of our plants are our top priorities.