Amazon Orders

We understand your frustration in not being able to track your Amazon order. However, please be advised that Bonnie Plants does not have access to Amazon's ordering database. As such, we are unable to view or provide updates on your Amazon order status. We recommend contacting Amazon directly for further assistance.

We can process replacement on dead or damaged plants as long as they are within our 10-day guarantee. For us to do so, we are going to need some information from you to verify the damage and your purchase.

If you could please be so kind as to provide the following: 

• Photo(s) of the damage
• Shipping address
• Variety & quantity of plants that need to be replaced
• A screenshot of the order from your Amazon account. The image should include the plants you ordered and the quantities ordered.

We apologize for requesting this information, but at this time we do not have access to Amazon's ordering databases.

You may send this information to our Customer Support by clicking the 'Help' button on the lower right of your screen or send us an email at orders@bonnieplants.com .

We understand you're looking to modify your Amazon order. Unfortunately, we don't have direct access to Amazon's order databases and therefore cannot process modification requests.

For assistance with changes to your order, such as shipping address updates, cancellations, or item adjustments, please contact Amazon's customer service directly through their website or app. They have the appropriate tools and access to help you with your order modification needs.